Phonepower VOIP poor bad quality service and very poor software configuration SIP agent?
I purchased the phonepower with a two years plan buy one year and get the 2nd year free its a good deal if the phone works : but it has been a nightmare for me. I spent endless hours with their Tech support and I think by now I know all of them by name : nice guys but bad VoIP phone service and definitely software configuration. The first 8 months the service worked okay phone will disconnect couple of times a week but I was okay with that. All changed with not changes on my end. For the last 45 months the phone hardly worked once a week on an average every single time the phone is down I am told by the Tech support that I have exceed my SIP agent count when that happens the phone shuts down and it will require me to call or email the Tech support to rest it which can be a long process and many times I have to make several requests for the phone to work again even after the SIP agent has been reset. I have done everything they have asked of me to do I switch from Capricorn to Aquarius to eliminate this issues as they requested I also switched and paid for a Static IP address I reconfigured the Grandstream frotn modem as they suggested I also contacted my Internet provider my phone company and ADSL all gave me a clean bill of health on the line not to mention I never had a problem using the internet at all no disruption what so ever yet they tell the SIP agent kicks because poor connection and its set for 5 count and then you are out for good. Not really sure if the SIP agent something all VoIP uses with the same criteria these guys are doing or these guys thought to be smarter. If any one has the same problem with it please share with me your experience I am thinking to post a Facebook page Phonepower with a busy dial tone Bottom line its one of those companies if the products works you are good but the minute you need help or got a lemon forget it. This phone and service has been a waste of time and I highly dont recommend it.
Asked by K S about Software
Is there a question in there? If you dont like their products and services demand a refund and return their equipment. Then try SKYPE instead they only charge a flat 3.00 per month to land lines in Canada and the USA. And Skype is free PC to PC and it has awesome audio and video quality:
Answered by ELfaGeek
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